Customer complaints and adverse events/reactions relating to your products present a serious threat to your business’ reputation and financial position.  All information concerning potentially defective products and/or adverse events/reactions must be carefully reviewed.  Critically, you need a system to promptly and effectively recall products known or suspected to be defective from the market.

This course will help you understand the regulatory requirements and key elements of a system you need.


  • Australian Pharmacovigilance Requirements
    • Definitions, Legislation, Scope, Reporting
  • Periodic Safety Update Reports
  • Signal Detection and Safety Profile
  • Customer Complaints
  • Recalls and Market Withdrawal

This course will benefit you if you are the sponsor of a regulated product or responsible for any processes or personnel relating to post market monitoring or investigations including pharmacovigilance, complaints, recall, scientific and medical literature reviews, reporting, risk assessment/management and risk/benefit safety profiling.

Format and Course Length

The course will be delivered as an online virtual-classroom training session.

Participants will be provided with a PDF of the training material in advance of the training should they wish to print and annotate notes. Participants will be connected to the trainer and other participants via online collaboration tool Zoom with connected video (webcam / screen sharing) and audio (computer audio or phone dial-in). Theory will be delivered by the trainer sharing their screen of the PowerPoint presentation. Facilitated workshops will be run in digital breakout rooms (e.g. a group of 12 might split into 4 breakout rooms each with 3 participants to separately work on a problem). Breakout rooms can call the trainer in for support when required and the trainer can electronically bring everyone back to the main session to debrief when appropriate.

The training will be delivered as 2 x 3.5 hour sessions over 2 days. Breaks are included.

A digital credential (badge) will be issued via Credly on e-mail to recognise successful training completion.

What Do I Need?

Participant needs are very basic. You will need a computer or suitable device with a good internet connection. A headset (headphones with microphone) and second monitor/screen are recommended but not required.


Participants will attend both half-day sessions:

 Sessions  Dates  Times
 Day 1  8th May 2023  9:00am-12:30pm
 Day 2  9th May 2023  9:00am-12:30pm

Times are based on Melbourne, Australia.

Fee and Discount
  • AUD $700 (excluding GST) per participant
    • A 10% discount applies for 3 or more participants from the same company

New Sessions Dates To Be Advised

Contact us to discuss your interest in a public or private delivery of this course.

Refer to the Terms and Conditions