Managing your deviations contributes to lost productivity. Investigations consume considerable time and often identify human error as a cause, resulting in more training or more procedures. Frustratingly, this approach rarely works and problems persist.

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This course on behavioural GMP (bGMP) examines why people don’t comply with procedures, either by error or perhaps deliberately, and what can be done about it. You will learn about THREE specific modes of human error and where “retraining” can actually help; but why it doesn’t most of the time.

Content

Within the context of a GMP organisation, we’ll examine:

  • What is important to the person doing the work (and therefore how they will behave)
  • How people learn and what sort of errors they commit at each stage of learning
  • How the culture of the organisation itself influences behaviour
  • The importance of systems in influencing and supporting changed behaviour
Participants

Managers and supervisors responsible for GMP compliance, reducing deviations, conducting failure investigations and continuous improvement will benefit from this program.

Format and Course Length

The course will be delivered as an online virtual-classroom training session.

Participants will be provided with a PDF of the training material in advance of the training should they wish to print and annotate notes. Participants will be connected to the trainer and other participants via online collaboration tool Zoom with connected video (webcam / screen sharing) and audio (computer audio or phone dial-in). Theory will be delivered by the trainer sharing their screen of the PowerPoint presentation. Facilitated workshops will be run in digital breakout rooms (e.g. a group of 12 might split into 4 breakout rooms each with 3 participants to separately work on a problem). Breakout rooms can call the trainer in for support when required and the trainer can electronically bring everyone back to the main session to debrief when appropriate.

The training will be delivered as 2 x 3.5 hour sessions over 2 days. Breaks are included.

A digital credential (badge) will be issued via Credly on e-mail to recognise successful training completion.

What Do I Need?

Participant needs are very basic. You will need a computer or suitable device with a good internet connection. A headset (headphones with microphone) and second monitor/screen are recommended but not required.

Sessions

Participants will attend both half-day sessions:

 Sessions  Dates  Times
 Day 1  17th October 2022  9:00am-12:30pm
 Day 2  18th October 2022  9:00am-12:30pm

Times are based on Melbourne, Australian Eastern Daylight Time (AEDT) / Coordinated Universal Time (UTC) +11:00.

Fee and Discount
  • AUD $700 (exc. GST) per participant
    • A 10% discount applies for 3 or more participants from the same company

Register Now By Online Credit Card Payment

Contact us for clarification or to discuss your interest in a public or private delivery of this course.

Refer to the Terms and Conditions