As a pharmaceutical or medical device company, you are required to investigate the cause of quality failures or production problems. However, “failure to thoroughly investigate…” is a common finding from regulatory inspections. In this course, you will learn how to conduct effective failure investigations and perform root cause analysis using real-life scenarios from industry and gain a clear understanding that the more structured your investigation process is, the more effective it will be. Then, you will learn how to use the CAPA system, not just to satisfy regulatory requirements, but to implement a closed-loop system for problem solving that will help to minimize product quality issues and improve compliance.



Day 1: Root Cause Analysis

  • 8D History
  • Comparison of 8D with 6-sigma DMAIC and PDCA
  • Concept of variation in a problem-solving process
  • 8D Problem-Solving Approach using a combination of techniques such as,
    • 5 WHY’s
    • IS versus IS NOT
    • 5Ws + 1 H
    • Ishakawa Analysis
    • Failure Mode Effect Analysis (FMEA)

Day 2: Corrective Action and Preventive Action (CAPA)

  • Regulatory background of Corrective Action and Preventive Action (CAPA)
  • Definition of CAPA
  • Integration of CAPA with key quality system elements
  • Link the concept of risk with CAPA management
  • Understand the SMART principles of CAPA
  • Elements of a compliant and effective CAPA System

This course has been designed for all those who are involved in failure investigations and corrective actions. You will benefit from this program whether you are new to formal problem solving and CAPA or are a more experienced professional. It is expected that you are familiar with regulatory GMP and Quality Management System requirements within the pharmaceutical and/or medical device industries.

Format and Course Length

The course will be delivered as an online virtual-classroom training session.

Participants will be provided with a PDF of the training material in advance of the training should they wish to print and annotate notes. Participants will be connected to the trainer and other participants via online collaboration tool Zoom with connected video (webcam / screen sharing) and audio (computer audio or phone dial-in). Theory will be delivered by the trainer sharing their screen of the PowerPoint presentation. Facilitated workshops will be run in digital breakout rooms (e.g. a group of 12 might split into 4 breakout rooms each with 3 participants to separately work on a problem). Breakout rooms can call the trainer in for support when required and the trainer can electronically bring everyone back to the main session to debrief when appropriate.

The training will be delivered as 2 full day sessions with breaks.

PDF Certificates will be provided to participants electronically.

What Do I Need?

Participant needs are very basic. You will need a computer or suitable device with a good internet connection. A headset (headphones with microphone) and second monitor/screen are recommended but not required.

 Sessions  Dates  Times
 Day 1  11 Sept 2023  8:45am join for 9am-5pm
 Day 2  12 Sept 2023  8:45am join for 9am-5pm

Times are based on Singapore time (SGT): UTC +8:00.

Participants to join at 8:45am in advance of a 9:00am start to address any technical issues.

  • SGD $1,400 (excluding tax) per participant
    • A 10% discount applies to 3 or more participants from the same company
Course Registration and Payment

To register, please contact Biju Kishor at 

Contact us to discuss your interest in a public or private delivery of this course.

Refer to the Terms and Conditions